We appreciate your taking a moment to read this important message BIS. At BIS, our NOC (Network Operations Center) staff has an intense desire to resolve your computer related issues efficiently and quickly. We have been studying overall ticket flow for some time now and have determined a quick and easy way for us both to increase our efficiencies as a team.
We have improved our Client Portal to help decrease ticket times and increase response time for your service requests. Specifically, our portal now includes the choice of ticket type which will automatically route your ticket to the correct support personnel. Automating the organization of your tickets by priority and severity insures your most important issues are addressed more quickly.
What can you do through the BIS Client Portal?
Put in technical support service tickets
See all of the tickets you have submitted, complete or in-progress
Communicate with BIS support on open tickets
Access to your site’s knowledgebase articles
Access to this portal is available from the Client login section on the home page of our website www.askbis.com or directly from our support page support.askbis.com. Once inside the portal, the ticket process is simple. Just select from a few simple menu options to give us the information we need to address your issue, saving both of us the time it is now taking to create tickets via telephone.
Just as a reminder, your username is your email address. If you do not remember your password, simply fill in your email address as the username and click the "reset password" link and you will receive it by email. If you are unsure how to use the portal or would like a member of our team to walk you through it, please do not hesitate to contact us at 251-943-1744.
We invite you going forward to use the portal to open tickets, instead of picking up the phone to create a service ticket. We trust you will see the value in using this system to better prioritize and route your service requests. We are confident your use of the portal will give us greater opportunity to serve you more efficiently.
Thank you in advance for adopting the use of our online support system and assisting us with the improvement of our service delivery outcomes for you.
Best Regards,
Phillip. D. Long, CEO & Kevin M. Welch, COO